Please read these Terms & Conditions carefully before registering an account or using any service offered by city888. By accessing our platform, you confirm that you have read, understood, and agreed to be bound by these terms.
The sections below provide a plain-English summary of the most important points. Please still read the full terms carefully.
You must be at least 21 years of age to open a city888 account. Accounts registered with false information will be suspended and any balances forfeited.
All transactions are processed in MYR. city888 supports DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and BTC/USDT.
All bonuses are subject to wagering requirements. Bonus abuse or fraudulent claiming will result in immediate account termination and balance forfeiture.
city888 strictly prohibits the use of automated betting systems, collusion, arbitrage betting for abuse, and any form of money laundering via the platform.
You are solely responsible for maintaining the confidentiality of your account credentials. city888 will never ask for your password via email or live chat.
city888 reserves the right to suspend or permanently close any account found to be in breach of these Terms & Conditions, with or without prior notice.
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "Member") and city888 ("city888", "we", "us", "our"), the operator of the online gambling platform accessible at https://city888.buzz and all related subdomains (collectively, the "Platform").
By registering an account, accessing, or using any part of the city888 Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform and close your account.
These Terms apply to all users of the Platform, including visitors, registered members, VIP players, and affiliate participants. They govern your use of all services offered by city888, including sports betting, live casino, slots, lottery, poker, and all promotional activities conducted through the Platform.
Important: city888 is an online gambling platform intended exclusively for adults aged 21 and above. If you are under 21 years of age, you are strictly prohibited from accessing or using any part of this Platform. See Section 3 (Account Eligibility) for full age verification requirements.
For the purposes of these Terms, the following definitions apply:
To register and maintain an active account with city888, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your membership:
Age Verification: city888 verifies user age as part of the KYC process. Providing false age information is a serious breach of these Terms and may constitute a criminal offence under applicable Malaysian law. Winnings generated by underage users will not be paid out under any circumstances.
Upon registration, city888 will request certain personal information necessary to create and maintain your account. You agree to provide accurate, current, and complete information and to update such information promptly if it changes.
4.1 Required KYC Documents
Before processing any withdrawal, and at city888's discretion at any other time, you may be required to submit the following verification documents:
4.2 Verification Timeline
city888 aims to complete KYC verification within 24 to 48 hours of receiving complete and legible documentation. If submitted documents are unclear, expired, or incomplete, city888 will request resubmission, which may extend the verification timeline. city888 reserves the right to suspend withdrawal processing pending satisfactory completion of KYC.
4.3 Account Security
You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your account credentials with any third party. city888 will never request your password via email, live chat, telephone, or any other communication channel. If you suspect unauthorised access to your account, you must notify city888 immediately at [email protected].
All deposits to city888 accounts are processed in Malaysian Ringgit (MYR). city888 does not charge any deposit fees; however, your bank or payment provider may apply their own transaction charges.
5.1 Accepted Payment Methods
city888 accepts deposits via the following methods:
5.2 Minimum & Maximum Deposits
The minimum deposit amount is RM30 per transaction. Maximum deposit limits vary by payment method and account tier. Promotional deposits may have specific minimum thresholds to qualify for associated bonus offers. Deposit limits may be reviewed at city888's discretion in accordance with responsible gambling practices.
5.3 Deposit Integrity
All deposited funds must originate from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited. Any funds identified as originating from unlawful activity will be frozen and reported to relevant authorities. city888 does not accept credit card deposits or funds obtained through consumer credit.
city888 processes withdrawal requests to verified accounts as promptly as possible. The following conditions apply to all withdrawal requests:
Withdrawal Tip: To ensure the fastest possible withdrawals, complete your KYC verification immediately after registration — before you need to withdraw. Accounts with fully verified KYC status benefit from priority withdrawal processing.
city888 offers a range of promotional bonuses to eligible members, including welcome bonuses, reload bonuses, cashback offers, referral rewards, and VIP loyalty benefits. All promotions are subject to the following general conditions, unless specific promotional terms state otherwise:
7.1 General Bonus Terms
7.2 Wagering Requirements
Unless otherwise specified, bonus funds are subject to a minimum wagering requirement of 20x (twenty times) the bonus amount before withdrawal. For combined deposit and bonus offers, the wagering requirement applies to the total of the deposit plus the bonus amount. Only qualifying bets (as defined in individual promotion terms) count towards wagering requirements.
7.3 Bonus Abuse
city888 employs automated and manual monitoring to detect bonus abuse. The following activities are considered abuse and will result in immediate account suspension and forfeiture of all associated balances: opening multiple accounts to claim the same promotion; placing bets on all outcomes of an event to satisfy wagering requirements with minimal risk; and any other strategy that city888 determines, in its sole discretion, constitutes exploitation of its promotional offers.
The following general rules apply to all bets placed through the city888 sportsbook. Specific sport-by-sport rules are available within the relevant sections of the Platform.
The following activities are strictly prohibited on the city888 Platform. Any User found to be engaged in prohibited conduct will have their account immediately suspended pending investigation, and may be subject to permanent closure and forfeiture of all account balances:
All content on the city888 Platform — including but not limited to text, graphics, logos, icons, images, software, data compilations, and the overall "look and feel" of the Platform — is the exclusive property of city888 or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for your personal, non-commercial gambling purposes. This licence does not include the right to: reproduce, distribute, modify, or create derivative works from any Platform content; use any data mining, scraping, or similar data gathering tools; use any city888 trademark, logo, or brand identifier without prior written consent.
To the fullest extent permitted by applicable law, city888 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to: loss of profits; loss of data; loss of goodwill; service interruption; system failure; or the unavailability of the Platform for any reason.
city888's total cumulative liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total net deposits made by you to the Platform in the thirty (30) days preceding the event giving rise to the claim.
city888 makes no warranty that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. You use the Platform at your own risk.
city888 is committed to promoting responsible gambling and protecting the welfare of its users. Gambling is intended to be an enjoyable form of entertainment. If gambling ceases to be enjoyable or begins to have a negative impact on your finances, relationships, or wellbeing, we encourage you to use the tools available to you.
The following responsible gambling tools are available to all city888 members:
For independent support, the following free and confidential resources are available to Malaysian players: Talian Kasih: 15999 (24-hour national helpline). International support is also available through GamCare. For more information, visit our Responsible Gambling page.
Minimum Age: The city888 Platform is strictly for players aged 21 and above. If you are aware of a minor who has accessed or attempted to access the Platform, please contact us immediately at [email protected].
city888 reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, in the following circumstances:
Upon termination for breach, city888 reserves the right to withhold any outstanding balance pending investigation. Where termination is not due to a breach by the user, any remaining real-money balance (excluding Bonus Funds) will be returned to the user via their registered payment method.
You may close your account at any time by contacting city888 support. Account closure requests will be processed within 5 business days. Any outstanding wagering requirements must be resolved before the closure is finalised.
city888 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, city888 will make reasonable efforts to notify registered users by email or by displaying a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and close your account. The date of the most recent revision is displayed at the top of this page.
These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which city888 is incorporated and operates. Any dispute arising out of or in connection with these Terms — including any dispute relating to their existence, validity, breach, or termination — shall first be referred to city888's customer support team for informal resolution.
If a dispute cannot be resolved informally within 30 days of it being raised, both parties agree to submit to the exclusive jurisdiction of the courts of the applicable governing jurisdiction. Nothing in this clause limits city888's right to seek injunctive or other equitable relief in any court of competent jurisdiction.
These Terms constitute the entire agreement between you and city888 with respect to your use of the Platform and supersede all prior agreements, representations, and understandings of any kind between the parties relating to the subject matter hereof.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact city888 through the following channels:
When contacting us regarding a specific account issue, please include your registered username and a brief description of the matter. Our team aims to respond to all enquiries within 2 hours during staffed hours, and within 24 hours at all other times.
For Responsible Gambling requests (self-exclusion, deposit limit changes, account cooling-off), please mark your email subject line as "Responsible Gambling Request" to ensure expedited handling. These requests are treated with the highest priority.
Now that you understand the rules and your rights, join over 500,000 Malaysian players who have made city888 their home for sports betting, live casino, and slots. Fast MYR payouts. Fair odds. Real support.
For players aged 21 and above only. Play responsibly. city888 supports responsible gambling across Malaysia.